Misplacing your policy papers is common, but you still need the number when booking a hospital visit, filing a claim, or renewing a visa. If you are wondering, “How can I find out my insurance number?”, use the step-by-step guide below—tailored to UAE residents in 2025.
1. Check Digital Policy Copies First
Most UAE insurers email a PDF policy schedule immediately after purchase. Search your inbox for keywords like policy, certificate, or InsuranceHub.ae. The file name often contains the insurance number in the format IH-12345678.
2. Log Into the Insurer or InsuranceHub.ae Portal
- Go to your insurer’s website or the InsuranceHub dashboard.
- Enter Emirates ID and registered mobile number.
- Navigate to “My Policies” → the insurance number appears under each active policy.
3. Use the Mobile App
Insurers such as Daman, AXA, and Sukoon display the policy ID on their apps’ home screens. Enable biometric login for quick future access.
4. Call Customer Care (Last Resort)
If digital methods fail, call the insurer’s helpline or InsuranceHub’s 800-384 support line. Be prepared with:
- Emirates ID number
- Date of birth
- Registered phone/email
The agent will verify your identity and text or email the insurance number.
Cost & Coverage Questions People Ask
How much does it cost to retrieve my insurance number?
It’s free. Insurers and InsuranceHub never charge for re-sending policy details.
Will not knowing the insurance number delay treatment?
Hospitals can pull your data via Emirates ID, but having the number speeds up eligibility checks by 5–7 minutes on average.
Comparison Table: Retrieval Methods
| Method | Speed | Offline/Online | Best For |
| Email search | Instant | Online | Tech-savvy users |
| InsuranceHub portal | <2 min | Online | Multiple policies |
| Insurer app | <1 min | Online | Single insurer |
| Customer care call | 5–10 min | Offline | Lost access to email |
Choosing the Right Plan to Avoid Future Hassles
A missing policy ID is inconvenient. Selecting the right insurer—and buying through InsuranceHub—minimizes paperwork headaches.
Key Tips
- Digital Ecosystem: Pick insurers with robust apps and e-cards.
- Centralized Storage: Store all policies in your InsuranceHub vault.
- Renewal Reminders: Enable free SMS alerts 30 days before expiry.
Need a new policy or still asking “How can I find out my insurance number?” Visit InsuranceHub.ae for instant help, quotes, and expert advice.
